Privacy Policy

Rahvita Business Solution, having its Registered Office at 83/84 Orbit Mall, Pune -411006, India (hereinafter referred to as “Company,” “We,” “Us,” or “Our”), manages and operates the website/mobile application www.meocatfood.com (collectively referred to as the “Platform”). Through this Platform, we facilitate the sale of pet food, products, and accessories (“Products”) to users (“User,” “Users,” “You,” or “Your”).

This Privacy Policy explains:

  1. The types of information the Company may collect from you when you access or use the Platform; and

  2. Our practices regarding the collection, use, maintenance, protection, and disclosure of that information.

We encourage you to carefully read this Policy to understand how we handle your data. By using the Platform, you agree to the practices described here.

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Last Updated” date, and continued use of the Platform after such updates will be deemed acceptance of the revised Policy.

INTERPRETATION & DEFINITIONS

Interpretation
Words with the initial letter capitalized have specific meanings under this Privacy Policy, whether used in singular or plural form.

Definitions

  • Account – A unique profile created voluntarily by you to access our services.

  • Application – The software program provided by the Company, accessible via your devices.

  • Website – Refers to www.meocatfood.com.

  • Cookies – Small data files and trackers used on our Platform to improve user experience, personalize offers, and enhance services. Please note that third-party cookies may also be present, and we do not control their use.

  • Device – Any electronic device (computer, smartphone, tablet, etc.) used to access the Platform.

  • Personal Data – Information that identifies or can reasonably identify you as an individual.

  • Usage Data – Data collected automatically when using the Platform, such as IP address, browser type, device details, and page visit duration.

  • You – The individual accessing or using the Platform.

DATA WE COLLECT

We may collect different types of information in the following ways:

1. Personal Data

Information voluntarily provided by you, such as your name, email, phone number, postal address, and pet details. This may be collected when you:

  • Register or create an account

  • Chat with our representatives

  • Book services (e.g., spa)

  • Browse, select, or purchase products

  • Share reviews or feedback

2. Financial Data

Payment-related details (e.g., credit/debit card numbers, billing/shipping addresses, bank details). This data is used only to complete your transactions and process refunds.

3. Social Media Data

If you connect via platforms like Facebook, Instagram, or Twitter, we may collect your name, username, email, profile photo, location, and public contacts.

4. Location Data

With your permission, we may access and track your device’s location to provide location-based services. Permissions can be managed in your device settings.

5. Device Information

We may access device information such as operating system, network details, and identifiers to optimize your experience.

6. Contest & Survey Data

Information provided while participating in surveys, contests, or giveaways.

7. Usage Data

Automatically collected data such as IP address, browser type, operating system, pages visited, session duration, and diagnostic data.

HOW WE USE YOUR DATA

Your data helps us provide you with a smooth, efficient, and personalized experience. Specifically, we use it to:

  • Create and manage your account

  • Process orders, payments, and refunds

  • Communicate updates, offers, and notifications

  • Provide customer support and manage your requests

  • Improve services through data analysis and trend tracking

  • Ensure security and fraud prevention

  • Send promotional offers (unless you opt out)

RETENTION OF DATA

We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by law.

DISCLOSURE OF DATA

We may share your information in the following situations:

  • Legal Compliance: When required by law, regulations, or to protect rights, property, or safety.

  • Service Providers: With third-party vendors handling payment processing, logistics, or analytics.

  • Business Purposes: With trusted third parties for marketing, promotions, or business analysis.

CHILDREN’S PRIVACY

Our Platform is not intended for individuals under 18. We do not knowingly collect data from minors.

TRACKING TECHNOLOGIES

We use cookies and similar tools for personalization and analytics. Disabling cookies may limit functionality.

We may also use third-party software for online advertising, remarketing, and email campaigns.

CONSENT

By using the Platform and/or submitting your data, you consent to the collection, use, and sharing of your information in line with this Policy.

DATA SECURITY

We take reasonable technical, organizational, and administrative measures to safeguard your data against unauthorized access, alteration, or loss.

YOUR RIGHTS & CHOICES

You may:

  • Review, update, or delete your account information via account settings

  • Contact us to deactivate your account

  • Opt out of promotional communications via your account preferences or unsubscribe options

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 contact@meocatfood.com